We're seeking to put a new face on rotorcraft sales and service inthe Southeastern United States. Quite frequently, the first "face" tobe seen is a company's website. As this is a startup, we don't have aface to show you now to model your proposal on. We will give you agreat deal of feedback on who we are, what we're doing, and why.
Please see our completed logo design for implementation into your design here:
Ourbusiness is focusing on taking an industry that is frought with poorservice, a general lack of responsiveness by phone, email, and more inboth sales and service and solving those problems by generating 24/7responses to all inquiries using three popular mediums - Phone, Email,and Live-Web Chat.
Our final goal in sales is to make the processof buying a new Robinson helicopter truly as easy as buying a car bywrapping together financing, escrow, and insurance resources on thefront end to make the buying process quick and simple. On thebackend, warranty service for customers using our service departmentwill be handled much like an automobile as well - end to end warrantycoverage on all parts and labor for the duration of the warranty.
Additional background on the plan below,
Our Commitment toCustomer ServiceIt is our belief that aviation-relatedsales, service, and training organizations do not, in general, provideappropriate levels of service and support to their customer base. Our research indicates that it is commonplacefor our industry peers to not return phone calls, answer emails, even missappointments entirely – which could lead the skeptical to believe that anythingwhich might eat into margin is disregarded. Our reference customers cite theseissues as occurring frequently amongst Robinson dealerships, both duringpurchase research and when contacting the dealerships as they travel around.
Customer service, help desk, andbasic call center expertise is a specialty of Walling. Key to our proposal isto set a high standard for customer contact and response times from the start:
1) During business hours, all phone contact will behandled by a live human. By the end of the first year, we expect to be able toprovide manned phone support 24x7.
2) All email and fax contacts will be answeredwithin 4 hours.
3) Requests for quotations, service, salesappointments, demonstrations, etc will be scheduled and confirmed to insureprompt and professional handling of all situations.
Sales Process All aircraft sales proposals willinclude aircraft costs/options as well as all other services needed to completethe transaction. Our goal is a 100% turnkeytransaction to provide the customer with a fast and painless process in which asingle organization handles all aspects of the transaction – no outsourcing. The only decision the customer needs to makeis which color they require; we will provide a proposal containing all costs,including financing and insurance proposals, and deliver an aircraft ready togo.
Value Added Sales Options· Title/Escrow Services and Costs
· Insurance Options based on customer use (Business/Pleasure,Commercial, wtc)
· Finance Options (most competitive ratespossible)
· Development options, including helipadconstruction
· Paint Services
· Avionics/Other Customizations
Ongoing Maintenance ServiceOur service department will providetransparent pricing information on service options by defining flat-rates formany common services:
· 50 Hour
· 100 Hour
· Interim Oil Changes
· Blade Painting
· Other common service needs as required
Anticipated turnaround times willbe included with the estimates in order to clearly define customer expectationsfrom the outset.
Extended Warranty ServiceRobinson Rotorcraft purchased fromWalling Aviation will include warranty services that take care of all minoritems not covered by the manufacturer, including labor costs.
In addition, the first 50 hourinspection and oil change will be offered free of charge